Shannon Dodge

Shannon Dodge has extensive work experience in the telecommunications industry. Shannon is currently working as a Lead Project Manager at CommandLink, where they are responsible for managing various projects related to circuits, SDWAN, and voice services. Shannon also communicates regularly with customers to provide updates throughout the delivery process.

Prior to their current role, Shannon worked at Verizon as a Real Estate Project Manager. In this position, they made daily decisions, managed milestones, and handled budgeting for tower builds, modifications, and microwave additions. Shannon also oversaw vendor management and conducted regular status meetings with third-party vendors.

Shannon also served as the Manager of Service Delivery at BullsEye Telecom. In this role, they provided leadership and direction to the Service Fulfillment Team, ensuring efficient and quality-driven operations. Shannon achieved significant improvements by standardizing the hand-off process from sales to operations and redesigning the customer portal.

Before that, Shannon worked as a Transport Engineer at TEKsystems, where they were responsible for designing and optimizing telecom and Ethernet facilities. Shannon also handled the ASR ordering process and collaborated with vendors.

Earlier in their career, Shannon worked at Grid4 Communications as a Supervisor of Access/Network Provisioning. Shannon managed daily activities related to LSR and ASR management, process improvement, and escalations. Shannon also gained experience as a NOC Technician at LDMI/Talk America Co, troubleshooting and resolving phone service issues for customers.

Shannon's work experience also includes a role as a Service Delivery Technician at Global Crossing. In this position, they were responsible for issuing and tracking disconnect requests for customers, as well as coordinating and following up on orders.

Shannon began their career as a Service Manager at Kennon Worldwide, Inc, where they oversaw sales and services for wireless products. Shannon also worked as a Switched Customer Service Representative, handling calls related to switched local and long-distance services.

Overall, Shannon Dodge has a diverse background in project management, service delivery, real estate, and telecommunications, with a proven track record of achieving results and providing excellent customer service.

Shannon Dodge has a high school diploma from Oakland Christian School, where they completed the College/University Preparatory and Advanced High School/Secondary Diploma Program from 1985 to 1997. Shannon then attended Oakland Community College from 1997 to 1999 to study Liberal Arts and Sciences/Liberal Studies. In 2011, Shannon attended the Michigan Career and Technical Institute for a brief period, focusing on Network +.