Omar El Alfy

Omar El Alfy is an experienced IT professional with a strong background in service enhancement and quality assurance. Currently serving as IT Quality Assurance-Service Enhancement Manager at CIB Egypt since February 2019, Omar has also held the position of Service Enhancement Officer. Previously, Omar worked as a Service Delivery Manager at GET 360 and as EMS Practice Manager at OMS, where responsibilities included overseeing the Enterprise Management Solutions team in delivering HPE Software solutions. Additional experience includes roles as ITSM Practice Lead at Mobinil and ITSM Consultant at OMS. Omar began a career in IT as an IT Support Engineer at Nestle. Omar holds an Engineer's Degree in Computer Engineering from the Arab Academy for Science, Technology and Maritime Transport, completed in 2006.