Marco Lanoue

Marco Lanoue has extensive experience in various managerial roles within the telecom-television industry. Currently serving as the Director of Customer Relations and Investigations at the Commission for Complaints for Telecom-television Services, Marco oversees the efficient operations of the Investigations department. Prior to this role, Marco worked at Bell as Manager of Reporting & Analytics and Manager of Quality Assurance, where Marco was responsible for creating performance measurement methodologies, implementing action plans, and managing quality assurance processes. Throughout their career, Marco has demonstrated strong leadership skills and a commitment to ensuring operational efficiency and customer satisfaction.