Stephen Weis

Stephen Weis has extensive experience in IT service management, specializing in change and incident management across multiple organizations. Currently serving as Technical Incident Manager at Commonwealth Care Alliance since August 2022, Stephen implemented ITIL processes for major incidents and problem management. Previous roles include Tech Services Lead at American Family Insurance, where Stephen consolidated processes for multiple subsidiaries into ServiceNow, and Senior Practice Analyst positions at CONNECT and Ameriprise Auto & Home Insurance, focusing on migration to ServiceNow and managing various ITSM functions. Stephen's career also encompasses project management and operations roles at Silver Star Brands and team leadership in IT at Kimberly-Clark, contributing to significant projects including EDI systems and global application deployments. Stephen holds certifications in Financial Planning and degrees in Psychology and General Studies.