Craig W.

Craig W. is a seasoned professional with extensive experience in customer success leadership, particularly in the SaaS sector. As the Founder and Director of VCubed since January 2019, Craig has focused on supporting scaling companies with customer success guidance. Current roles include serving as a Growth Coach at Communitech and Catalyst Software, advising ThinkSmith, and previously holding positions such as Senior Vice President of Customer Success at Boast.AI and Vice President of Customer Operations at Shinydocs. A former Customer Success Fellow at On Deck, Craig has demonstrated a commitment to mentoring emerging leaders in the field and has played an advisory role for various organizations, enhancing Net Retention strategies through actionable insights. Education includes studies at the University of Waterloo.