Community Care Plan
Shannon Gonzalez is an accomplished professional with extensive experience in process improvement and operational excellence within healthcare organizations. Currently serving as the Director of Operational Excellence at Community Care Plan since February 2014, Shannon leads corporate process improvement initiatives and enhances user experience for provider and member portals. Previous roles include Director of Continuous Improvement and Health Plan Systems Training and Clinical Process Improvement Manager, where Shannon promoted a culture of continuous improvement and facilitated corporate initiatives using Lean Six Sigma principles. Earlier career positions at VIVUS, Inc. and Elan Pharmaceuticals involved medical and clinical science liaison roles, providing critical support and education to healthcare professionals in various specialties. Shannon holds a Bachelor of Science in Nursing from the University of Missouri-Columbia.
Community Care Plan
Community Care Plan (CCP), 'the health plan with a heart,' was introduced in 2000 as South Florida Community Care Network (SFCCN), the first safety-net hospital-owned Provider Service Network. CCP serves 100,000+ members enrolled in Medicaid, Florida Healthy Kids, sponsored programs, and self-insured employee health plans. CCP is owned by Memorial Healthcare System and Broward Health. Community Care Plan maintains accreditation and has earned Multicultural Health Care Distinction for its Medicaid Health Plan by the National Committee for Quality Assurance (NCQA). CCP is also fully accredited by the Accreditation Association for Ambulatory Health Care (AAAHC) as a Health Plan. MISSION To promote healthier communities. VISION Be the driving force to ensure that every community has access to high quality affordable healthcare. CORE PRINCIPLES OF EXCELLENCE: Quality, Customer Service, Community, People, Finance, and Growth. To support our mission, Community Care Plan also launched a virtual Community Resource Center that offers FREE events, videos, and other resources to help the South Florida community. The center, HEART is about Health, Education, Access, Resources, and Tools. Learn more at OurHeart.org.