Community Health Worker (chw) - Patient Liaison

Position:                    Community Health Worker (CHW) - Patient Liaison

Department:              Civic & Community Engagement

Position Reports to:  Director of Civic & Community Engagement 

Status:                        Union

Position Summary:

Clinica Romero is seeking a compassionate and organized CHW-Patient Liaison to guide patients through the healthcare system. The ideal candidate for this role should have a deep understanding of the needs of the community, superb interpersonal skills, and a commitment to patient care. The ultimate goal is to enhance patient care by providing a personal connection and continuity of care throughout the patient’s journey.

Duties and responsibilities:

• Assist patients in understanding Clinica Romero's health services.

• Assist patients with scheduling appointments and paperwork

• Referring patients to health care providers

• Coordinate appointments with nutritionists and other health professionals

• Assisting patients in understanding and completing necessary paperwork

• Educate patients about available resources and support services

• Serve as a liaison between patients and healthcare professionals

• Help patients with the enrollment and eligibility process

• Input patient demographic data in Clinica’s system

• Refer patients to the enrollment and eligibility department

• Receive and make phones calls when needed.

• Provide emotional support and counseling to patients and their families

• Follow up with patients and monitor their appointments and eligibility process as requested

• Work with a multidisciplinary team to provide holistic care

• Participate in outreach and community engagement activities

Qualifications

• Excellent communication and interpersonal skills
• Ability to empathize and provide emotional support
• Strong organizational skills and ability to multitask
• A patient-oriented approach and excellent problem-solving skills
• Proficiency in EPIC, word and excel
• Experience working as a CHW and community organizing is a plus