Michael Johnson

Michael Johnson has over 13 years of work experience in the field of information technology. Michael has held positions such as Director of Information Technology, Information Technology Manager, IT Support Supervisor, Service Desk Technician, Team Lead, Systems Support Specialist, Desktop Administrator, IT Support Technician, and Desktop/Hardware/Field Technician. Throughout their career, they have demonstrated a strong focus on customer service and providing technical support to users. Michael'sresponsibilities have included managing IT initiatives, ensuring system security and compliance, overseeing business continuity procedures, managing ticket assignments, diagnosing and triaging user problems, supervising teams, and providing exceptional customer service. Michael has experience with various ticketing systems and applications such as Remedy and Microsoft Service Manager. Michael has also worked with different organizations and has experience in maintaining file servers, managing electronic files, administering company intranets, supporting desktop and laptop equipment, and troubleshooting issues involving a wide range of devices and applications.

Michael Johnson attended Prince George's Community College from 2004 to 2006, where they obtained an Associates degree in Mass Communications. Michael also has additional certifications, including an A+ certification obtained from CompTIA and a Certified Associate in Project Management (CAPM) certification obtained from the Project Management Institute. However, the specific months and years in which they obtained these certifications are not provided.