Thomas Tritten

Thomas Tritten is a seasoned professional in workforce optimization and solutions engineering with extensive experience in the technology sector. Currently serving as a Senior Solutions Engineer at CommunityWFM since November 2022, Thomas previously held various roles at Genesys, including Workforce Optimization Solutions Architect and Workforce Management Solution Architect, contributing to technical support and customer training for Genesys Engage solutions. Earlier career experiences include positions at CIGNA Insurance as a Workforce Management Administrator, overseeing a large contact center, and as an Applications Engineer at Cybernetics Systems International. Thomas began their career in data processing at Equitable Insurance while pursuing a BA in Political Science from the University of North Carolina at Charlotte.