Vsevolod Nikulin

Vsevolod Nikulin is a seasoned professional with extensive experience in customer experience management and quality monitoring across various industries. Currently serving as the Head of the Center for Research and Customer Experience at ПАО "МТС-Банк" since January 2019, Vsevolod has established a new department dedicated to managing customer experiences through research, analytics, and projects. Key achievements include developing loyalty strategies and overseeing customer satisfaction research initiatives. Previously, Vsevolod held the position of Head of Quality Monitoring at Аэрофлот from July 2017 to February 2019, where responsibilities included methodology support for contact centers and customer service optimization. Additionally, Vsevolod has over 16 years of experience in customer relations management in B2C and B2B segments with companies like Комус, Система "ГАРАНТ", 1С:БИТ, and Filippe Grandy. Vsevolod holds a specialist degree in engineering from Bauman Moscow State Technical University and has further education in business management from the Гарант Business School.