David Ferree

Call Center Manager at Competitive Edge Research & Communication

David has worked in survey research since 1996 when he managed a call center in Reading, Pennsylvania and was responsible for all personnel management, project management and facility management. During his career he has served as a Director of Site Development, a Director of Training and Development, and a Director of Field Services. He has expertise in research planning and design, questionnaire development, interface with analysts and subject matter experts, project scheduling, training of management/supervisory staff and ensuring on time deliverables. David is a Spanish speaker, developing interviewing capabilities and administrative structure for bilingual research as well as advising on cultural aspects of research design and implementation and questionnaire design.

Timeline

  • Call Center Manager

    Current role