Silvio Estrada

Call Center Manager at USC Credit Union

Silvio Estrada is an experienced professional in the financial services industry, currently serving as Call Center Manager at USC Credit Union, where responsibilities include managing call center operations and optimizing sales performance. Previously, Silvio held multiple roles at First Financial Credit Union, including Community Relations Officer and Branch Manager, focused on business development, member acquisition, and team leadership. Silvio's earlier experience includes significant positions at USC Credit Union, Kinecta Federal Credit Union, and Curacao, where skills in operations management, product development, and customer service were developed. Armed with a Bachelor of Science in Business Administration with an emphasis on Accounting from California State University-Dominguez Hills, Silvio has demonstrated a consistent ability to enhance sales, service standards, and operational compliance throughout a diverse career spanning over two decades.

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USC Credit Union

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The University of Southern California Credit Union is incredibly proud to serve the entire Trojan Family—USC students (including more than 18,000 undergraduates and 22,000 graduate and professional students), alumni, faculty, and staff, as well as those who live and work in Orange County and the City of Los Angeles. We offer real value to all our members—a robust suite of products and services that meets the unique needs of our unique membership. The Credit Union Difference We’re not a bank. We’re a not-for-profit financial cooperative, which means that when you become a USC Credit Union member, you’re more than a customer. You’re an owner. And because we are member-owned, we don’t have shareholders, so our profits are your profits. We pass along those profits to you through better rates, low or no fees and more frequent "yes"​ answers. You deserve personalized service, financial value, and exceptional service—and that’s exactly what we give you. When you join the USC Credit Union, you’re taking a big step in your financial future. And as a member, you’re more than a customer. You're an owner. That means we put your interests first. Because we’re member-owned, we pass along our profits to you through better rates and low or no fee services. And we give you the personal attention you deserve. USC Credit Union puts your financial success where it belongs—in your hands. It’s your future. Own it. Visit us at USCcreditunion.org for more details!


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