Sanket Sawant is an experienced IT professional currently serving as an MAI Service Desk Analyst II at Compucom since November 2021, specializing in real-time support, incident management, and complex technical issue resolution. Previously, Sanket worked as a Service Desk Technician, providing first-contact support for desktop application issues with a notable 98% resolution rate. Earlier roles include a Technical Service Representative at Concentrix and a Service and Technical Support Engineer at M R Sanghavi & Co., where Sanket improved customer loyalty and reduced system downtime. Educational background includes postgraduate degrees in Network and System Security Analysis and Wireless Networking from George Brown College, along with a Bachelor of Engineering in Electronics and Telecommunication Engineering from Vishwakarma Institute of Information Technology.
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