Joy Pfingston

Joy Pfingston is an experienced professional in customer service and call center management with a career spanning over three decades. Currently serving as a Call Center Representative at Concentrics Research since January 2020, Joy recruits subjects for research studies and addresses customer inquiries. Previous roles include customer billing responsibilities at Bloomerang, client service management at Paychex, and supervisory positions at Versiti Blood Center and Covance. Joy has also excelled as an Operations Manager at Lowe's Contact Center and as a Senior Customer Service Manager at Anthem, Inc., overseeing large teams and focusing on performance metrics. Joy's foundational experience includes roles in telecommunications, data entry management, and customer service at various organizations, complemented by an Associate's degree in Computer Information Systems from the University of Southern Indiana.