Aboubacar Thiam is an ITIL® certified support and services engineer at Concentrix, where they specialize in technical support and incident management since 2019. They have extensive experience in user assistance, rapid problem resolution, and continuous IT service improvement. Previously, Thiam held roles at Vocalcom, Solsys Group, Huawei Technologies, and INNOV4AFRICA, contributing to various technical projects and system implementations. Thiam earned an engineering degree in Computer Science from école supérieure polytechnique de Dakar between 2015 and 2017.
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