Billie Armstrong

Billie Armstrong has extensive experience in service delivery and operations management, primarily in the contact center industry. Most recently, Billie served as Vice President Service Delivery at Concentrix, leading the North America healthcare and government verticals. Prior roles included Senior Director Service Delivery and Director Program Management, overseeing multiple centers and implementations across various sectors, including tax and telecommunications, with a strong focus on P&L management and service level agreements. Billie's career at Convergys involved significant leadership roles, including Director of Operations and Manager of Client Services, where efforts resulted in substantial business growth and improved performance metrics. Billie initiated a successful new contact center launch as Recruiting Manager and held an HR Assistant Manager position at StarTek, showcasing versatility in both operational and human resources functions.