Alain Durand

Alain Durand is currently the Vice President Service Delivery at NOVIPRO, where Alain focuses on developing solutions using information technology and leveraging human capital. Prior to this role, Alain worked at IBM for over two decades, holding various positions such as IBM Client Executive, Integrated Technology Services Sales Leader, Service Delivery Manager, Product and Service Quality Planner, and Product Support and Services Representative. Alain also has experience as a Branch Customer Service Manager at RBA Inc and started their career as a Customer Service Representative at the same company. Alain holds a Master of Business Administration from UQAM and has a background in customer service and technical management.