Joan Gonzalez is a Senior Operations Manager at Concentrix, where they have utilized 17 years of experience in the contact center industry across various business lines, including customer service, retention, sales, technical support, and collections. Previously, Joan served as the Manager of Operations at KM2 Solutions from 2016 to 2017. They hold a degree in Civil Engineering from the Universidad Autónoma de Santo Domingo, which they completed between 2001 and 2012.
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