Joyce Almeida is a Senior Operations Manager at Concentrix, with five years of experience in customer experience, having progressed through various levels of customer service management. They focus on the development and improvement of service KPIs, maintaining client relationships, and delivering weekly and monthly performance reports. Joyce leads a team of Team Leaders and Coordinators, collaborating with senior management to address improvement areas and challenges. They have a Bachelor's degree in Administration from Estácio and possess intermediate English and Excel skills.
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