Leslie Carroll Walker

Leslie Carroll Walker has extensive experience in conversation design and human factors, currently serving as Associate Director of Conversation Design at Concentrix since October 2018, following a role as Senior Manager of Client Services. Prior experience includes positions at Convergys, where Leslie held roles such as Senior Manager of Human Factors and Consultant, with a focus on IVR design, analytics, and business development. Previous roles at ethosIQ and Convergys involved leading teams in VUI design for large-scale projects and mentoring designers. Leslie also worked at ATX as a Voice Application Analyst, designing speech applications, and at Philips Speech Processing, managing a team that transcribed speech data for acoustic modeling. Leslie holds a BA in Psychology and French from Austin College, obtained in 1992.