Rodrigo V.

Rodrigo V. is a seasoned professional with 18 years of experience in technology applied to contact centers, currently working as a Planning Manager at Concentrix since 2023. In this role, they develop yearly departmental strategies aimed at enhancing business practices and support methodologies for outbound collections and sales, leading a team of 21 members. Prior to this, Rodrigo held various positions at Grupo Services, including Control Desk Manager and Coordinator, where they oversaw teams and implemented new processes. Rodrigo also gained experience at CSU CardSystem as an Analyst, focusing on control desk operations and debt collections. They earned a Bachelor's degree in Administration from ESIC: Business & Marketing School from 2011 to 2015.