Silmara Marques currently serves as Coordenadora de Operações at Concentrix since January 2024. Prior to this, Silmara held the position of Supervisora de teleatendimento III at Webhelp from February 2023 to January 2024 and worked as Supervisora de operações at Flex Relacionamentos Inteligentes from March 2015 to February 2023, focusing on continuous improvement of operational flows and team development. Silmara has experience in sales operations for clients such as Claro (Net Serviços), Banco Caixa, and Smiles, and began a career as an Operadora de telemarketing and Backoffice leader at Claro. Educational qualifications include a Professional High School Diploma in Interior Design from ETEC, a Bachelor's degree in Management Processes from Centro Universitário FMU | FIAM-FAAM, and ongoing studies in Technology in Marketing at Universidade Cidade de São Paulo, alongside a prior degree in Commercial Management from Universidade Anhembi Morumbi.
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