Bill Andrews

Bill Andrews has a diverse work experience spanning over 30 years. Bill is currently working as the Director of Operations Process and Technology at Concerto Card Company, where they are responsible for building the operations infrastructure for a credit card startup. Bill'srole includes writing requirements, configuring and testing servicing and call center platforms, and developing collections procedures and digital communications.

Prior to their current role, Bill worked at CreditShop as the Director of Technology Operations and Collections Product Manager. In these roles, they ensured that all features, processes, new deployments, controls, and services were functioning to specifications and meeting SLAs. Bill also managed software and infrastructure releases and resolved technology issues across the organization. Additionally, Bill led the development and deployment of collections platforms and strategies for an installment loan portfolio, an organic credit card portfolio, and a 600,000-account portfolio acquisition. Bill also oversaw multiple call centers.

Before joining CreditShop, Bill was a Vice President of Business Systems Consulting at Wells Fargo, where they managed operations and technical support teams for dialers across the Consumer Lending business. Bill identified, implemented, and supported new technology initiatives.

Bill's earlier experience includes roles at Noble Systems, ALI Solutions, Austin Logistics, Wells Fargo Card Services, Chase Financial Services, and Forest Ridge Youth Services (YSI). Bill'sresponsibilities in these roles ranged from strategic solutions director and product manager to director of consulting and account management, director of client services, manager of strategy consulting, operations manager, and business analyst.

Overall, Bill Andrews has a strong background in operations, technology, collections, and strategic solutions, making him a well-rounded professional in the financial services industry.

Bill Andrews attended Princeton University from 1987 to 1992, where they studied East Asian Studies. In 1990 and 1991, they also attended the Stanford Japan Center, although the specific field of study is not provided.