Jeffrey Hilger CX-PRO

Jeffrey Hilger CX-PRO has a wealth of experience in customer experience, sales, marketing, management, consulting and coaching/mentoring. Jeffrey began their career in 1993 as a Desktop Support Analyst at CDM Smith. Over the next few years, they held various roles at the company, including Sr. Manager Systems Optimization, Manager Desktop Support - Americas, Director of Information Security and Global Support, and Director of Advanced Technology. In 2017, Jeffrey began working as an independent contractor at Print Operations Group (POG Consulting) as the Director of Business Development and Implementation - US. In 2020, they became the Director of Customer Experience at PBCX Sales, Marketing, Management, Consulting & Coaching/Mentoring and also started their own company, Jeff Hilger, LLC. Jeffrey has most recently returned to Concora in 2021 as the Customer Success Manager, where they work with existing customers to create positive outcomes from the investment they have made in the product, onboard new customers in the company's Digital Experience Platform, create metrics on performance of the site on a monthly basis and report findings to the customer with recommendations on how to improve the overall numbers, and focus on the overall experience of working with Concora to continually create positive journeys for all customers and the users they target.

Jeffrey Hilger CX-PRO has a diverse educational background. Jeffrey obtained an MBA in Technology Management from the University of Phoenix between 2002 and 2004. Jeffrey also holds a Bachelor's degree in Business Administration and Management, General from the University of Central Florida, which they earned between 1988 and 1996. In addition, Jeffrey has obtained numerous certifications from LinkedIn, including Creating a Positive Customer Experience, CX-PRO, Critical Thinking for Better Judgment and Decision-Making, Asking Great Sales Questions, Learning HubSpot CRM, Solution Sales, Building Rapport with Customers, Journey Mapping: Case Study in Action, Onboarding and Adoption Best Practices for Customer Success Management, Strategic Thinking, Effective Listening, Customer Experience: Journey Mapping, Customer Success Management Fundamentals, Project Management Simplified, Project Management: Technical Projects, Sales: Customer Success, Operations Management Foundations, GDPR Compliance: Essential Training, and CompTIA Network+ (N10-006) Cert Prep: 1 Understanding Networks.