Order Operations Specialist

Order Operations Specialist

Concord Technologies is currently seeking an Order Operations Specialist for its growing team in Seattle, Washington.  We are looking for someone who loves data and loves sales technology.

Why should you join us?

(1) YOU'LL BE ENGAGED. We have a lot of cool things to solve and markets to own. Want to test something? Great – go for it! Self-starters are encouraged and micromanagers are not part of our team.

(2) YOU'LL HELP SOLVE THE RIGHT PROBLEMS. If you love problem solving, stop reading and apply. Seriously.

(3) YOU'LL WORK WITH PEOPLE AS PASSIONATE AS YOU ARE. You will be part of a fun, high performing Revenue Operations team that has a few simple expectations: no drama, high quality, accountability, collaboration, mutual respect, execution, and compassion.

Here's the thing: We're growing. And if your idea of a good time is being a part of something big, then this is the place—and the team—for you.

Concord Technologies is seeking an Order Operations Specialist to establish revenue assurance guidelines and processes while facilitating and managing post-sales activities. This critical new role will work closely with department leads to ensure the completeness and accuracy of sales order data, manage the corresponding fulfillment, account setup, and invoice tracking activities, and monitor the timely resolution of cancelation activities. This newly created role will become the hub connecting sales, financial operations, and accounting by providing trusted information that is visible across stakeholders.

ESSENTIAL FUNCTIONS:

• Establish a deep understanding of products, services, and use of internal systems

• Develop and implement new processes and workflows across multiple sales and financial functions

• Design and lead change management initiatives

• Ensure completeness and accuracy of order documentation

• Manage and track fulfillment and review service account setup of customer orders

• Manage the data workflow between internal systems including but not limited to Salesforce CRM and NetSuite ERP

• Design internal controls and review processes to ensure data continuity between systems and databases

• Create management reporting dashboards and define team KPIs

• Assist with migrating and maintaining accurate customer information during the ongoing integrations

• Participate in new product and pricing discussions

POSITION REQUIREMENTS:

• Bachelor's degree in finance or related field

• Minimum 4 years in a related sales or finance function

• Must be highly organized, detailed, and efficient to meet internal SLAs

• Experience developing and implementing business process changes

• Experience using Salesforce and NetSuite preferred

• Excellent written and verbal communication skills

• Desire to leverage automation and reduce redundancies

• Outgoing and collaborative personality that can inspire and lead change

The compensation range for this role is $110,000 - $120,000. Range can flux dependent on experience. Additional employee benefits at Concord Technologies:

• 401K plan w/ 6% company match (vests immediately)
• Flex-Time off + sick time
• 10 company holidays
• Full suite of health benefits (Medical, Dental, Vision)– employee only coverage covered at 100% (no employee cost). For employees + dependents, Concord covers 60% of premiums.
• Voluntary insurance options:
  • Pet insurance
  • Employee Life and AD&D
  • Spousal Life and AD&D
  • Child Life and AD&D
• Paid Parental Leave program
• Free unlimited ORCA card (Seattle area residents)
• Employee Rewards and Recognition through NectarHR
• Unlimited access to Udemy for Business

About Concord Technologies:

Our fax-delivery suite of products allows our clients to exchange millions of patient information, insurance and other documents safely, swiftly and securely every business day. Concord’s use of Artificial Intelligence, analytics, and other cutting-edge technology also analyzes the data being transferred within a fax, then delivers it into the right inboxes and workflows, fundamentally changing how data moves.

More than 2,300 healthcare organizations, financial providers, and companies in other equally document-intensive industries trust Concord to deliver their confidential and sensitive information. We care about our customers, and with a retention rate of more than 98%, it’s clear they love the service and value we provide.

We have been in business since 1996 and growing faster than ever. Our products are getting smarter, our customers are getting bigger, and our user community is exploding. To continue meeting market demand and anticipating our customers’ needs, we are expanding our offerings. That means assembling a world-class team to take us through this next phase of growth. We hope you’d like to join us!