Erin Herd Marmolejos

Erin Herd Marmolejos is a seasoned professional with extensive experience in customer service and management across various industries. Currently serving as a Senior Manager in Global Services & Support at SAP Concur since August 2014, Erin oversees the Logic team within Travel Support, managing 13 direct reports and customer support for the TravelTrax product. Previous positions include Manager at SAP Concur, where Erin developed and trained teams, and a Customer Service Relationship Manager at Cisco, responsible for managing customer service for several accounts, including training and documentation processing. Erin's career also includes project management at Industriaplex and roles in international customer service at Dade Behring Ltd. and ARAUCO. Erin holds a Bachelor of Science in Management from Tulane University and possesses bilingual capabilities in Spanish and English.