Maria Veronica Lopez Lara

MARIA VERONICA LOPEZ LARA currently serves as COORDINADOR SVC - CONTACT CENTER at CONFIAMED S.A. since April 2024, focusing on ensuring value promises to clients by crafting memorable customer experiences. Previously, MARIA held the position of Supervisor de servicio al cliente at BMI Ecuador from March 2022 to March 2024, and prior to that, served as Supervisor Operaciones Transversales at Telefónica from May 2013 to March 2022, where responsibilities included managing Contact Center campaigns, reducing complaints, and strategizing for KPI compliance. Educational qualifications include a Tecnicatura in Comunicación organizacional from ITV, a Grado en Administración y Dirección de Empresas from Universidad Tecnológica Israel, and a recent certification in Administración Empresarial, demonstrating a strong foundation in organizational communication and business management.