Adan Hernandez

Adan Hernandez is an accomplished IT professional with extensive experience in technical support and service desk management. Currently serving as IT Service Desk Supervisor at Confie since April 2018, Adan has held multiple roles within the company, including IT Helpdesk Technician I, II, and III, focusing on user account management, IT equipment asset management, and incident monitoring to ensure compliance with Service Level Agreements. Prior experience includes a technical support agent position at Grupo PROMASS, providing assistance to insurance promoters and utilizing MySQL/Linux for reporting and queries. Adan's career began as an Administrative Sales Assistant at Grupo Industrial Lala, where responsibilities included developing sales tools and reporting, as well as a systems assistant role at CESPT. Adan holds a Bachelor's degree in Informatics from Universidad Autónoma de Baja California and is currently pursuing a Master's degree in Management of Communication and Information Technologies at the same institution.