Benjamin Chaires Alarcon

Benjamin Chaires Alarcon is an experienced IT professional currently serving as an IT Técnico L2 at Confie since May 2023, where responsibilities include managing user account changes, unlocking accounts, and creating a knowledge base while supporting junior technicians. Prior to this role, Benjamin worked as an IT Technician L1, focusing on ITIL 4 metrics to resolve issues efficiently. Benjamin's earlier experience includes serving as a Service Desk Supervisor at Sigue Corporation from October 2018 to December 2022, where skills in staff management, incident process improvement, and knowledge base creation were employed. Benjamin began the career as Técnico de soporte de TI, providing remote support, system diagnosis, and ticket documentation. Educational qualifications include a Licenciatura in Ingeniería electrónica from Universidad Autónoma de Baja California, obtained in June 2017.