Erin Bowers

Erin Bowers is an accomplished professional with extensive experience in customer success and onboarding strategies across multiple organizations. Currently serving as the Director of Global Customer Onboarding at Conga, Erin successfully launched a Global Onboarding Motion and developed a Customer Journey Map that improved time-to-value metrics. Prior roles include Director of Customer Success for North America and APAC, where Erin led a team of 25, refined customer success practices, and collaborated across functions to enhance customer retention. Previous experience includes senior management positions at Totango and Return Path, focusing on onboarding, project management, and customer relationship optimization. Erin's diverse background in technical account management, project planning, and training has consistently driven value realization and client satisfaction.