Jennifer Stevens

Jennifer Stevens has over 18 years of work experience in various roles within the IT and customer support fields. Jennifer has worked in companies such as Connect America, DaVita Medical Group, MLM LEADS LLC, JMS Consultants Inc, Frontrage, Inc, Computer Science Corporation, U.S Embassy Ankara, Turkey, Freemotion Fitness, Inc, and Spherion for Deluxe Checks, Inc.

In their most recent role as a Junior System Administrator at Connect America since March 2020, Jennifer managed daily operations and IT projects for 600+ users located throughout the US and Canada. Jennifer was awarded the Quarterly Star Employee after only four months of working with the company.

Prior to that, Jennifer worked as a Desktop Support Technician at DaVita Medical Group from April 2018 to March 2020. Jennifer collaborated closely with end-users to improve their system utilization, developed solutions for any issues, and coordinated with internal resources and external vendors for upgrades and installations.

Jennifer has also held roles such as Customer Relations Rep at MLM LEADS LLC, Technical & Customer Support at JMS Consultants Inc, Client Management Application Support Analyst at Frontrage, Inc, Computer Support Sr Assistant at Computer Science Corporation, and Security Escort at U.S Embassy Ankara, Turkey.

Earlier in their career, Jennifer worked as a Personnel & Technical Coordinator at Freemotion Fitness, Inc, where they received the company award "Raving Fans" for excellent customer service and saved the company a quarter of a million dollars by researching tax questions. Jennifer also worked as a Customer Management Representative at Spherion for Deluxe Checks, Inc.

Throughout their career, Jennifer has consistently demonstrated strong technical and customer support skills, receiving recognition and accolades in multiple roles.

Jennifer Stevens has a strong educational background in information technology and business administration. Jennifer began their education journey in 2000 at Pikes Peak Community College, where they obtained an Associates of Applied Science degree in Computer Information Systems in 2003. Following this, they pursued their Bachelor's degree and attended the University of Colorado Colorado Springs from 2004 to 2006, graduating with a Bachelor of Business Administration (B.B.A.) in Information Systems.

Jennifer's education continued at the University of Maryland Global Campus, where they earned a Bachelor of Science (B.S.) degree in Information Systems Management from 2006 to 2008. Jennifer further enhanced their expertise in the field by completing a Master of Science (M.S.) degree in Information Technology: Information Assurance from the same institution between 2009 and 2012.

To complement their formal education, Jennifer also obtained several certifications. Jennifer received the CompTIA A+ certification from CompTIA in July 2011. In October 2012, they acquired the CompTIA Healthcare IT Technician Certification. In 2023, Jennifer obtained the Career Essentials in Data Analysis certification from Microsoft and LinkedIn.

Overall, Jennifer Stevens has a comprehensive educational background in information technology and business administration, supported by additional certifications that showcase their expertise and continuous professional development.