Mahmoud Abdelmonsif

Mahmoud Abdelmonsif is an experienced professional in customer success and support, serving as a Customer Success Manager at Connect Resources since September 2023, where responsibilities include onboarding new customers and providing ongoing support. Prior experience includes roles as a Customer Success Manager at Cricut, achieving client retention goals and process ownership, and as a Customer Support Agent at Amazon, handling queries for North America and the UK markets. Additionally, Mahmoud held positions at Apple as a Senior iOS Technical Support Specialist, Vodafone Global Enterprise as an International Customer Service Representative, and Custom Teez as a co-founder and Customer Service Manager. Mahmoud began the career as a Retail Advisor at Vodafone. Educational qualifications include a Bachelor's degree in Greek and Roman History from Alexandria University, a certificate in figurative art from the University of Cincinnati, and an Associate degree in Graphic Design and Marketing from Cincinnati State Technical and Community College.