Tim Cook

Tim Cook is an experienced IT professional currently serving as the Service Desk Technical Lead at American Family Insurance since January 2020. Cook has been with the company in various capacities since 2003, including a Service Desk Analyst role at CONNECT, powered by American Family Insurance, and previously with Ameriprise Auto & Home Insurance prior to its rebranding. With a background in claims adjusting and damage appraisal, Cook has developed expertise in accurately reviewing estimates and handling claims. Early career roles included positions at American Express in sales and as a Certified Automotive Technician. Tim Cook holds an Associate of Science in Information Technology from Colorado Technical University and a high school diploma from Oconto Falls High School.