Kevin McDermott

Kevin McDermott is a knowledgeable IT professional with extensive experience in technical support and systems management. Currently serving as a Senior IT Technician at Connecticut Water since January 2019, Kevin has reengineered business processes to support a remote workforce and handles escalated technical issues while providing IT best practice consultation. Before this role, Kevin worked as an IT Client Services Technician within the same organization, where significant contributions included transitioning to an internal technology support system and enhancing the perception of support staff. Prior experience includes a Network Engineer position at Omni Data, LLC, where Kevin implemented two-factor authentication, and various roles at TicketNetwork and Staples, where Kevin developed technical skills and sales acumen. Kevin holds a Bachelor of Science in Computer Systems Networking and Telecommunications from the University of Phoenix.