Julie O'Donnell

Julie O'Donnell is the current Manager of Customer Success at connectRN. Julie has over 20 years of experience in customer service and software engineering. Julie began their career as an Integration Engineer at Hewlett-Packard in 1993 and later became a Senior Software Engineer at Rational/IBM in 1998. In 2008, they became the Billing Manager at Stony Brook Primary Care. In 2012, they became the Director of Client Services at TimeTrade. In 2019, they joined connectRN as the Manager of Customer Success.

Julie O'Donnell has a Bachelor of Arts from University of Massachusetts Amherst in Communications Technology. Julie also has a certification from Salesforce in Salesforce Certified Service Cloud Consultant and another certification from Salesforce in Salesforce Certified Administrator (SCA).

Julie O'Donnell reports to Maddie Thoms, CPO. Tracy Wilcox - Customer Success Operations Associate, John Currie - Customer Success Specialist, and Sean Mahoney - Customer Success Specialist report to Julie O'Donnell. They are on a team with Heather Schadegg - Director of Product Management, Aaron Perez - Product Manager, and Kalyn Weber - Director of Operations.