Jitendra Pathak

Jitendra Pathak is the Senior Vice President of Service Delivery for ConnectWise. He is responsible for leading the service delivery and operations for ConnectWise’s remote monitoring, backup/disaster recovery, and security products in India. He is also responsible for driving transformation of service delivery to enhance partner experiences and efficiency, as well as supporting the automation of services and products.

Jitendra brings more than 20 years of experience in service operations; remote delivery - automation and tools; process and standardization; complex program management; and crisis management. He began his current role in November 2019, following ConnectWise’s acquisition of Continuum, where he served in the same role since 2016.

Prior to Continuum, Jitendra held several leadership roles, including Associate Vice President at Vodafone Shared Services India, and Head of Delivery, Remote Services, at Wipro Limited. .

Jitendra earned his engineering degree from Nagpur University and a post-graduate diploma in business administration from Sardar Patel University in India.

In his spare time, Jitendra enjoys playing cricket and badminton, and traveling to remote rural areas in India. He also serves as a mentor at the Pi Jam Foundation, a non-profit organization working to provide STEM (Science, Technology, Engineering and Mathematics) education and resources to underprivileged children in rural India. Jitendra resides in Pune, India with his wife and daughter.