Steven Loveday

Steven Loveday is an experienced professional in service operations and incident management, currently serving as Head of Service Operations at Connells Group since March 2024, where responsibilities include leading service operations for a significant property group and driving large-scale transformation initiatives. Previously, Steven held roles at the Health and Safety Executive as Service Operations Manager and Major Incident and Continuous Service Improvement Lead, overseeing service delivery, incident management, and process improvements. With prior experience at LSEG, the Bank of England, Computacenter, and JPMorgan Chase, Steven has developed expertise in managing major incidents and enhancing service management functions across various industries. Educational qualifications include an MSc in Quaternary Science from UCL and a BSc in Geography and Geology from Royal Holloway, University of London.