Chethan Devaiah is a highly experienced ServiceNow Architect with a robust background in leading and implementing complex solutions across various industries. Currently at Conneqt Digital since November 2021, Chethan has successfully delivered over 50 projects, specializing in IT Service Management, HR Service Delivery, and Custom Application Development. Prior experience includes roles at COLUMNIT, where best practices were established for a Veteran administration project team, and Birlasoft, focusing on integrating ServiceNow with SAP Solution Manager. Chethan has also held positions at SL Kirloskar Software Solutions, EBSS, Capgemini, and NIIT Technologies Limited, contributing to ServiceNow administration, development, and ITIL processes throughout a diverse career spanning over two decades.