Heather Johnson

Heather Johnson has over 25 years of work experience, starting from 1996 to the present. Heather is currently the Director of Service Delivery at Connex Intl since June 2023. Prior to that, they worked as the Sr. Director, Global Customer Care at GlobalMeet from April 2023 to June 2023. Heather's longest tenure was at PGi, where they held multiple roles, including Sr. Director, Global Customer Care from November 2021 to April 2023. Heather also served as Sr. Director, NA Operator Assist Conferencing and Director US Event Management during their time at PGi. Before joining PGi, Heather had various positions, including Assistant Director Event Management- Reservations, Team Lead, Assistant Team Lead, Senior Event Manager, and Operations Specialist.

Heather Johnson attended Olivet Nazarene University from 1992 to 1996. During their time there, they focused on Psychology and Biology, but did not obtain a specific degree. In 2014, they obtained the ITIL Foundation Level-IT Service Management certification from EXIN.