Brent Pedersen

Brent Pedersen is an experienced professional in the telecommunications and consulting industry, currently serving as the Technical Service Delivery Manager at Connex Telecommunications Inc. since November 2023. Previously, Brent held the role of Client Services Manager at Avtex Solutions from June 2021 to March 2023. With a strong background at Aria Solutions from April 2008 to June 2021 as a Senior Technical Support Advisor and earlier as a Senior Contact Center Consultant, Brent has extensive experience in enhancing call center performance and stability for major Canadian financial organizations, including Sun Life Financial and Canada Life Assurance. Additional roles as an Information Communication Technology Consultant at TKM Communications Inc. and a Programming Analyst at Sprint further showcase Brent's technical expertise and contributions to various clients. Brent's career began as an Aircraft Technician at DeHavilland, providing a solid foundation in technical skills.