Fernando Armando Hoyos Montalvo

Fernando Armando Hoyos Montalvo is a skilled IT support coordinator with extensive experience in technical support roles. Currently serving as the Coordinador de soporte de TI at CONSORCIO CAROLINA since May 2018, previous positions include Encargado de Soporte Técnico at IBM and Analista de mesa de ayuda at IBM Global Business Services Talent & Engagement. Fernando has a strong background in managing incident resolution, service desk operations, and IT service practices in accordance with ITIL standards. Educational qualifications include a Bachelor’s degree in Industrial Engineering from Universidad Privada del Norte, an ITIL Service Management certification from EXIN, and a CAPM in project management from National University of Engineering. Additionally, technical expertise encompasses equipment configuration, software support, and corporate email setup.