Diana Freeman

Diana Freeman is an accomplished professional with extensive experience in process improvement and product management. Currently serving as the Director of Process Improvement at Constant Contact since August 2022, Diana collaborates with cross-functional teams to implement change management strategies focused on automation. Prior to this role, Diana held various positions at The Depository Trust & Clearing Corporation (DTCC) from November 2013 to August 2022, including Director of Product Management, where Diana enhanced software development processes, and Associate Director of Digital Client Experience, successfully delivering features to MyDTCC for over 135,000 clients. Earlier in Diana's career at Omgeo from September 2007 to November 2013, Diana managed the Client Contact Center and led initiatives that significantly reduced turnover and improved service quality. Diana holds a Bachelor of Science degree in Computer Information Systems from Bentley College.