Sara H.

Sara H. is a seasoned professional with extensive experience in customer experience (CX) design and digital strategy. Currently serving as Senior CX Designer at Contact Energy Ltd since November 2020, Sara leads product and service design projects while leveraging hands-on human-centered design (HCD) expertise. Previously, as a CX Leadership and Digital Strategist at Kaha Consultancy, Sara directed teams and developed comprehensive CX strategies. Other notable roles include Senior Manager of Business Development & Strategy at Westpac, General Manager at OA Agency, and Head of Product at Yellow Pages Group, showcasing a strong background in digital transformation, operational management, and user experience across various industries.