ContactPoint 360
Abhishek Grover is an experienced operations professional with a robust background in client services and financial compliance. Currently serving as Operations Manager at ContactPoint 360 since November 2020, Abhishek is responsible for analyzing Client Service Level Agreements, managing operational reports, and implementing improvement plans to maximize revenue. Previously, at Teleperformance, Abhishek held the role of Client Operations Supervisor, focusing on customer impacts and performance data analysis. Abhishek's extensive experience at American Express, from September 2007 to July 2019 as Assistant Manager, encompassed regulatory assurance, compliance management, and process migration automation, leading to significant improvements in operational efficiency. Abhishek holds a Bachelor of Commerce degree in Accounting and Finance from St. Xavier School - Delhi.