ContactPoint 360
Abhishek Grover is an experienced operations professional with a robust background in client services and financial compliance. Currently serving as Operations Manager at ContactPoint 360 since November 2020, Abhishek is responsible for analyzing Client Service Level Agreements, managing operational reports, and implementing improvement plans to maximize revenue. Previously, at Teleperformance, Abhishek held the role of Client Operations Supervisor, focusing on customer impacts and performance data analysis. Abhishek's extensive experience at American Express, from September 2007 to July 2019 as Assistant Manager, encompassed regulatory assurance, compliance management, and process migration automation, leading to significant improvements in operational efficiency. Abhishek holds a Bachelor of Commerce degree in Accounting and Finance from St. Xavier School - Delhi.
ContactPoint 360
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At ContactPoint360, we partner with the world’s most innovative and Fortune 500 companies, crafting bespoke, efficient solutions that enhance their CX journey. More than a BPO, we are revolutionaries blending human insight with the transformative power of empathy and advanced technology. We believe in simplicity, not complexity. Our team brings together the brightest minds to customize technology and leverage data, ensuring that our Digital CX, Content Moderation, AI Services, Trust & Safety, and AR Management solutions are not only effective but also transformative. Our commitment lies in realizing our partners’ visions, protecting and propelling their interests with meaningful innovation. That’s what sets us apart — that’s what makes us ContactPoint360. We're proud to have a presence in 9 countries, with 10 delivery centers that support 36 languages, 24-7, 365 days a year. McAllen, US 🇺🇸 Toronto, Canada 🇨🇦 Montreal, Canada 🇨🇦 Monterrey, Mexico 🇲🇽 Bogota, Colombia 🇨🇴 Baranquilla, Colombia 🇨🇴 Montego Bay, Jamaica 🇯🇲 Athens, Greece 🇬🇷 Cebu, Philippine 🇵🇭 Banglore, India 🇮🇳 Kerala, India 🇮🇳 Cario, Egypt 🇪🇬 🏆 Stevie® Awards 2023 Customer Service Team of the Year. 🏆 Comparably Awards 2023 Best Companies for Women Award! 2023 Best Companies for Diversity Award! 2023 Best Company Culture Award! Best CEOs of 2023! 🏆 Certified as a Great Place to Work® 2020, 2021, 2022 and 2023.