Irving Alvidrez

Irving Alvidrez is an experienced workforce management professional with a strong background in optimizing operations across multiple geographical regions. Currently serving as the Workforce Management Manager for Global Operations at ContactPoint 360, Irving leads workforce optimization efforts in the US, Canada, India, Jamaica, Mexico, Colombia, and Greece. Previously, as a Senior Manager of Workforce Management at InteLogix, Irving centralized workforce operations, resulting in significant efficiency improvements. Irving's tenure at GC Services included roles as Production Manager, Call Center Director, and Director of Operations, where substantial growth and profitability were achieved. With a Bachelor of Science in Mathematics from The University of Texas at El Paso, Irving is skilled in strategic staffing, forecasting, and performance management.