ContactPoint 360
Narendra Kumar P has extensive work experience in workforce planning and strategy. Narendra currently serves as the Global Director of Workforce Planning & Strategy at ContactPoint 360, starting in May 2023. Prior to this role, they held the position of Global WFM Manager at the same company from July 2021 to May 2023. Before joining ContactPoint 360, Narendra worked at Concentrix for over 14 years, starting as Deputy Manager WFM in January 2007 and leaving the company in July 2021. Narendra also worked as an Assistant Manager at CONCENTRIX SERVICES INDIA PRIVATE LIMITED from March 2007 to March 2020.
From 2015 to 2018, Narendra Kumar P attended Dr. C. V. Raman University in Kota Bilaspur, where they obtained a Bachelor of Commerce degree.
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ContactPoint 360
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At ContactPoint360, we partner with the world’s most innovative and Fortune 500 companies, crafting bespoke, efficient solutions that enhance their CX journey. More than a BPO, we are revolutionaries blending human insight with the transformative power of empathy and advanced technology. We believe in simplicity, not complexity. Our team brings together the brightest minds to customize technology and leverage data, ensuring that our Digital CX, Content Moderation, AI Services, Trust & Safety, and AR Management solutions are not only effective but also transformative. Our commitment lies in realizing our partners’ visions, protecting and propelling their interests with meaningful innovation. That’s what sets us apart — that’s what makes us ContactPoint360. We're proud to have a presence in 9 countries, with 10 delivery centers that support 36 languages, 24-7, 365 days a year. McAllen, US 🇺🇸 Toronto, Canada 🇨🇦 Montreal, Canada 🇨🇦 Monterrey, Mexico 🇲🇽 Bogota, Colombia 🇨🇴 Baranquilla, Colombia 🇨🇴 Montego Bay, Jamaica 🇯🇲 Athens, Greece 🇬🇷 Cebu, Philippine 🇵🇭 Banglore, India 🇮🇳 Kerala, India 🇮🇳 Cario, Egypt 🇪🇬 🏆 Stevie® Awards 2023 Customer Service Team of the Year. 🏆 Comparably Awards 2023 Best Companies for Women Award! 2023 Best Companies for Diversity Award! 2023 Best Company Culture Award! Best CEOs of 2023! 🏆 Certified as a Great Place to Work® 2020, 2021, 2022 and 2023.