ContactPoint 360
Nicole Persad has a diverse work experience spanning over multiple roles and companies. Nicole began their career at RBC in 1991, where they held various positions such as Customer Service Representative, Personal Banking Representative, and Business Banking. Nicole also worked in roles such as Adjudication Officer and Small Business Account Manager. From 2001 to 2017, Nicole served in managerial roles at RBC, including Manager, Business Integration, and Senior Manager, Government Lending Programs. In 2020, they worked at the Dufferin-Peel Catholic District School Board as a Supply Educational Resource Worker and Supply Teacher/Emergency Instructor. Currently, Nicole is the Senior Manager, Training and Instructional Design at ContactPoint 360. Nicole has also held other roles at ContactPoint 360, including Senior Manager, Training and Recruitment.
Nicole Persad attended Humber College, but no specific degree or field of study information is available.
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ContactPoint 360
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At ContactPoint360, we partner with the world’s most innovative and Fortune 500 companies, crafting bespoke, efficient solutions that enhance their CX journey. More than a BPO, we are revolutionaries blending human insight with the transformative power of empathy and advanced technology. We believe in simplicity, not complexity. Our team brings together the brightest minds to customize technology and leverage data, ensuring that our Digital CX, Content Moderation, AI Services, Trust & Safety, and AR Management solutions are not only effective but also transformative. Our commitment lies in realizing our partners’ visions, protecting and propelling their interests with meaningful innovation. That’s what sets us apart — that’s what makes us ContactPoint360. We're proud to have a presence in 9 countries, with 10 delivery centers that support 36 languages, 24-7, 365 days a year. McAllen, US 🇺🇸 Toronto, Canada 🇨🇦 Montreal, Canada 🇨🇦 Monterrey, Mexico 🇲🇽 Bogota, Colombia 🇨🇴 Baranquilla, Colombia 🇨🇴 Montego Bay, Jamaica 🇯🇲 Athens, Greece 🇬🇷 Cebu, Philippine 🇵🇭 Banglore, India 🇮🇳 Kerala, India 🇮🇳 Cario, Egypt 🇪🇬 🏆 Stevie® Awards 2023 Customer Service Team of the Year. 🏆 Comparably Awards 2023 Best Companies for Women Award! 2023 Best Companies for Diversity Award! 2023 Best Company Culture Award! Best CEOs of 2023! 🏆 Certified as a Great Place to Work® 2020, 2021, 2022 and 2023.