Contact
Juan Figueroa Meza is a seasoned professional with extensive experience in operations and management across various sectors. Currently serving as Deputy General Manager at Contact since October 2020, Juan previously held the position of General Manager at Uno Soluciones, where significant contributions were made to environmental sustainability through the introduction of biodegradable products. Juan has also excelled in senior operational roles at Comdata Group and everis, achieving remarkable revenue growth and improving operational efficiency. With a strong foundation in customer service and sales from tenure at Atento, Juan possesses a comprehensive skill set complemented by an MBA in Strategic Business Administration from CENTRUM PUCP and a Bachelor's degree in Computer and Systems Engineering from Universidad de San Martín de Porres.
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Contact
Contact es un centro de contacto omnicanal & software factory fundado en el año 2012, con amplia experiencia en la implementación de servicios tecnológicos y de talento humano para mejorar la experiencia del cliente, soporte de los negocios, soluciones digitales, interpretación técnica y más. Somos expertos en la gestión de canales de voz y digitales, poniendo a disposición el talento y las herramientas de automatización, para lograr ofrecer la mejor calidad de servicio en la experiencia del cliente final. Contamos con oficinas en EEUU, Chile y Perú, y operaciones para Norteamérica, Sudamérica y Europa.