JP Rowan

JP Rowan has a diverse work experience spanning over two decades. JP began their career as a Lighting Technician in 1995, where they negotiated issues between the production staff and lighting crew, delegated responsibilities to ensure maximum efficiency, and maintained equipment.

In 1999, JP joined EarthLink, Inc. as a Senior Help Desk Technician. JP played a crucial role in launching EarthLink's broadband services through Time Warner Cable and provided input for resolving technical issues during the initial stages. JP also assisted LAN technicians in converting office employees from MS Exchange Server to IMAP.

From 2003 to 2006, JP worked as a Computer Support Technician Lead at Springfield Hospital. JP troubleshooted hardware and software issues in a Microsoft 2000/XP environment, supported Microsoft 2000/03 servers, and maintained the hospital network.

JP then joined Fragomen, Del Rey, Bernsen, & Loewy, LLP as an IT Support Technician in 2007. JP was responsible for developing and maintaining network, server, desktop, and laptop support for the Philadelphia office, as well as providing remote support for multiple domestic offices. JP also assisted in implementing a cloud-computing environment using Citrix XenApp and Linux thin clients.

Starting in 2013, JP worked at Distributed Systems Services, Inc. (DSS) as an IT Support Specialist, Service Desk Analyst I, and Service Desk Analyst II. In these roles, they provided technical support, documented calls in the ticketing system, and maintained up-to-date knowledge of software, hardware, systems, and support policies.

JP then transitioned to Contegix, where they served as a Service Delivery Leader from 2016 until their current role as a Senior Support Analyst at Hudson's Bay Company in 2019. At Contegix, JP managed the delivery of technical support services for five education clients, acted as the first point of contact for technical issues, and maintained excellent client relations.

Overall, JP Rowan's work experience showcases their expertise in various technical roles and their ability to manage support services effectively.

JP Rowan completed their high school education and obtained a High School Diploma from Pottsville Area High School in 1987. Following this, JP attended Pratt Institute from 1987 to 1989, where the specific degree obtained is unknown. Later, JP enrolled at Temple University from 1990 to 1992 and earned a Bachelor of Arts (B.A.) degree in Radio, Television, & Film.