Customer Experience Enablement Manager

Full-time · Denver, United States

About the opportunity

The Customer Experience (CXM) Enablement Manager will be in a key role within the Global Go To Market (GTM) Enablement organization at Contentful. The mission of the team is to increase impact through best-in-class enablement programs centered around role-based knowledge, skill development and strong leadership coaching. This role will center on the Customer Experience segment of the business, that specifically includes teams who manage all post-sales activity. This includes those who work with new and existing business and enterprise customers to drive adoption as well as act as the voice of their customer internally at Contentful.

This person will help drive our strategy to execution and help CX realize its aggressive goals. You will bring unique perspectives, team spirit and amazing execution prowess to help roll-out the overall CS GTM strategy to the CSM team and ensure their success in the way they understand, prioritize and engage with customers. The ideal candidate is a high energy, driven individual with enablement experience and appreciates working in a fast-paced dynamic environment.

What to expect?

  • Identify the knowledge and skills required for successful outcomes of all CXM roles
  • Work with the CX and GTM enablement leaders to establish role-based curriculums and programs that drive the knowledge and skill development
  • Align and execute programs that build foundational capability for role-based knowledge and skills
  • Create the tools and programs that support the knowledge , skill development and leader coaching
  • Build relationships with key business stakeholders and understanding of the ongoing needs
  • Establish ongoing cross functional collaboration with the broader enablement team, marketing and product organizations
  • Drive consistency and efficiency to deliver training and tools across all CXM teams

What you need to be successful?

  • 5+ years or experience as part of OR supporting a Customer Success organization
  • Proven track record of being highly motivated and self-directed
  • Demonstrated ability to establish and manage project priorities and timelines to achieve results
  • Excellent verbal and written communication skills - attention to detail is key
  • Proven track record of working in a dynamic shifting environment
  • Strong facilitation and presentation skills
  • BS required
  • Preferably 2+ years in an enablement or training function

What’s in it for you?

  • Join an ambitious tech company reshaping the way people build digital products
  • Health, vision and dental insurance
  • Generous time-off policy that rivals the best companies in tech
  • We set you up for success, equipping you with the latest and greatest hardware
  • Use your personal education budget to improve your skills and grow in your career, with extra days off
  • Plus, Contentful socks! Oh yeah!

Who are we?

Contentful powers digital experiences for 28% of the Fortune 500 companies and thousands of global brands. Our content platform unifies content in a single hub, structures it for use in any digital channel and integrates seamlessly with hundreds of tools through open APIs. It lets developers and content creators work in parallel, increasing team efficiency and happiness. Companies such as Spotify, Urban Outfitters, Jack in the Box, The British Museum, Xoom and Lenovo use Contentful to build their mobile and web products, voice controlled apps and more.

We’re growing rapidly and are backed by over $150 million in funding from top-tier venture capital firms like Sapphire Ventures, Salesforce Ventures, General Catalyst and Benchmark.

More than 350 people from 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, San Francisco, Denver and distributed locations around the world.

“Everyone is welcome here” — it’s a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability or length of time spent unemployed. We look forward to your application!

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This position is unplaced in the org chart

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